365-1035-00L  Quality Management

SemesterHerbstsemester 2016
DozierendeNoch nicht bekannt
Periodizitätjährlich wiederkehrende Veranstaltung
LehrveranstaltungFindet dieses Semester nicht statt.


365-1035-00 SQuality Management
Findet dieses Semester nicht statt.
2 Std.Noch nicht bekannt


KurzbeschreibungThe design of this course is intended to introduce quality management from an operations and manufacturing viewpoint. Many of the key topics covered throughout the course can be located in the Content section below.
LernzielThis course will provide students with the underlying principles and techniques surrounding Quality Management with an emphasis on the application in manufacturing and services settings. Students will develop a working knowledge of the best practices in Quality and Process Management. Students will learn to view quality from a variety of functional perspectives and in the process, gain a better understanding of the problems associated with improving quality. The course aims to impart knowledge on the quality management process and key quality management activities. Specifically it aims to: Compare and contrast the various tools used in quality management, comprehend the concepts of customer's value, discuss the emerging tendencies toward global competitiveness, understand different perspectives on quality, explore six-sigma management and its tools, demonstrate how to design quality into product and services, describe the importance of developing a strategic plan for Quality Management, and discuss the importance of 'benchmarking' as a means of identifying the choice of markets.
InhaltMajor Topics:

Total Quality Management (TQM): Excellence in manufacturing/service, factors of excellence, applications of TQM

Process Management: Quality function development (QFD) and quality assurance systems, factors affecting process management

Benchmarking Procedures

Statistical Process Control (SPC) and failure mode and effect analysis (FMEA) procedures

Demming's 14 points of Management

Continuous Improvement

Supplier Evaluation: Managing Supplier Quality

Manufacturing capabilities: Quality as a core focus, cost management, competencies

Environmental Factors: Turbulent environments, manufacturing intensity, uncertainty

Quality Systems Certification Policy:

Six Sigma

ISO 9001, 9002, 9003 / ISO 14001 (Environmental quality policies)




Information zur Leistungskontrolle (gültig bis die Lerneinheit neu gelesen wird)
Leistungskontrolle als Semesterkurs
ECTS Kreditpunkte3 KP
Formbenotete Semesterleistung
RepetitionRepetition nur nach erneuter Belegung der Lerneinheit möglich.
Zusatzinformation zum PrüfungsmodusThe final course grade will be a weighted average comprised of the following:

Written test (in class): 50%
Case study write-ups: 25%
Project presentations: 25%


Keine öffentlichen Lernmaterialien verfügbar.
Es werden nur die öffentlichen Lernmaterialien aufgeführt.


Keine Informationen zu Gruppen vorhanden.


PlätzeMaximal 30
VorrangDie Belegung der Lerneinheit ist nur durch die primäre Zielgruppe möglich
Primäre ZielgruppeMAS ETH in Management, Technology, and Economics (365000) ab Semester 03
WartelisteBis 21.09.2016
BelegungsendeBelegung nur bis 21.09.2016 möglich

Angeboten in

MAS in Management, Technology, and EconomicsWahlfächer, 1. und 3. SemesterWInformation