869-0102-00L  Design Thinking: A Human-Centered Approach to Problem-Solving

SemesterAutumn Semester 2017
LecturersS. Brusoni, A. Repetti
Periodicityyearly recurring course
Language of instructionEnglish
CommentNumber of participants limited to10.

Only for MAS in Science, Technology and Policy and Science, Technology and Policy MSc.

AbstractThe purpose of this course is to equip the students with methods and tools to tackle a broad range of problems. Following a Design Thinking approach, the students will learn how to observe and interact with key stakeholders in order to develop an in-depth understanding of what is truly important and emotionally meaningful to the people at the center of a problem. Based on these insights, the stude
ObjectiveDesign Thinking is a deeply human process that taps into the creative abilities we all have, but that gets often overlooked by more conventional problem-solving practices. By incorporating tools, processes and techniques from design, engineering, the humanities and social sciences, this course further trains participants to create a mindset and encourage an innovative culture within their organization.
Participants are expected to discover, explore and share valuable skills outside their expertise through agile and collaborative teamwork and hands-on exercises. During the entire process, they will be supported through team skill-building exercises, short theoretical presentations and experienced coaching.
ContentThis two-full-day seminar will consist of four phases; each of them designed to cover different areas. During the empathy phase, participants will dive into the topic and start collecting insights through interviews and observations. These will be unpacked during the define phase, which will culminate into the framing of a human-centered, insight-driven problem statement. This point of view is the focus of the next ideation phase, when students, divided into teams,
will explore the solution space and select multiple ideas that will be successively tested during the prototyping phase.